Shipping Policy

1. Can Lunaprayer ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Cuba
• Iran
• Sudan
• Syria

In other countries involved in sanctions, please contact us to ask if we can ship, we will reply ASAP!

2. How much does shipping cost?

Shipping is $6 worldwide, and it's free for orders over $50. You can enjoy free shipping!

We also have free shipping site-wide promotions during the sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)

• Processing Time: 2-5 business days
• Standard Shipping Time: 10-20 business days

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at: lunaprayer@outlook.com. We’ll either resend a new one to you or give you a full refund.

---

Our Shipping & Quality Assurance Process

At Lunaprayer, we aim to offer you the best shipping and monitoring options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

Two-Stage Logistics Model

Your order will be shipped from Tibet to our service center, and then the second stage of logistics will be shipped to you from our service center. In this process, our particular monitoring process will make sure that your package is well delivered and protected. After passing all the required quality checks, it will be shipped to your desired location as quickly as possible. You will receive 2 emails about these 2 stages of delivery.

About Our Monitor Center

Key points including packages and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by our team for the quality inspection. Several photos of this process from different angles will be taken and attached to the second email.

E-Mail: lunaprayer@outlook.com